Patient Care – Responding Effectively to the Angry Patient-Live Webinar

VENUE: Live Webinar

One week before the event you will receive an email with the Zoom enrolment details.
If you don’t receive that email, please check your email spam box or email us at Valhamouche@vcaeducation.ca

About the Live Webinar

The focus of this live webinar is on:

1- Review common triggers for patients
2- Outline best practices on how to respond effectively to angry patients
– Body Language
– Word choice
– Empathy
– Safety
3- Facilitate case-based scenarios

Download Schedule

Accreditation

This Live Webinar content has been approved by the Canadian Association of Medical Radiation Technologists (CAMRT) for up to 1.75 hours Category A credit in continuing Education; recognized by the CAMRT’s provincial organizations and the American Registry of Radiologic Technologists (ARRT). We provide certificate of attendance.

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• Audience
• Objectives
• Speakers
• Schedule

All Health Professionals

1. Review common triggers for patients
2. Outline best practices on how to respond effectively to angry patients
3. Facilitate case-based scenarios

Short Biographies

Kerry Maddix, M.Ed, MHM,  MRT(T). Kerry Maddix is an experienced radiation therapist, facilitator and educator. She holds a Masters in Adult Education as well as Healthcare Management. She has worked in Canada and internationally which provides her with a unique and enriched perspective on education and healthcare. Her primary areas of focus are improving the student learning experience.